Returns instructions

You have decided to return your order or parts of it? Here you can find all necessary steps...

1. Fill in return papers:

Please use the return papers that we sent with your order to tell us which items you are returning and why. Getting to know your return reasons helps us to improve our offers, our products and our service. 

2. Put items and return papers in the box:

Please put the filled in return papers together with the goods you want to return back into the box.

3. Getting a return label: 

For some countries we can provide return labels that enable you to return your parcel free of charge. Those countries are (please select your country for more details):

Austria

Germany

For returns from other countries we cannot provide pre-paid return labels and you will have to pay for the return shipment with your chosen carrier. Our Customer Service team can help you in case of any questions: [email protected].

EU (except countries above-mentioned)

Switzerland

4. Sealing your box: 

Please seal your shipping box with sticking tape to make sure nothing gets lost on the way back. 

5. Hand over to carrier: 

Please hand over the sealed and labeled box to the carrier. Make sure to keep the confirmation slip as this carries the tracking number for your return parcel. 

6. Get your refund: 

As soon as your return shipment reaches us it passes through a quality check. After a successfull QC you get refunded for the returned products on the same way you initially paid for your order. In case you have used a voucher or discount on your order it is possible that the voucher conditions are met no more. In such a case we will adjust the refund accordingly.

Note about returns in general:

Thanks for your understanding that we can only accept returns that fall into the 14 days return deadline.

For return handling we also have 14 days (due to legal terms). Nevertheless we are doing what we can to process your returns as quickly as possible. 

To view our full legal formulation of our cancellation policy please click here.
Deviating from the legal formulation of the right of withdrawal, we also accept returns simply by sending the goods back, i.e. without a formal withdrawal. 

Note about trying on:

Please handle the products carefully when trying them on, same as you would do it in the store of your favourite fashion retailer. Be aware that all labels need to remain attachted to the product. For hygienic reasons please keep on your underwear when trying on your ordered products and avoid soiling (e.g. make-up, perfume, deodorant or similar as well as smoke odor). Soiled or damaged items as well as items that have tags and labels removed cannot be returned. 

Note about exchanging products:

You have selected the wrong size or would like to exchange an item for another colour? If so please return the things you do not want to keep as explained above. Please simply order the products you want to have from our online shop. As soon as we receive your return, you will get refunded accordingly. 

In case of any questions please contact our customer service team via [email protected].