At present we deliver to the EU as well as to Switzerland. In Austria your order will be delivered by Österreichische Post, in Germany by DHL, in Switzerland with DPD. In the remaining EU countries the dlivery will be made by local partners of the Österreichische Post. Below you will find an overview of delivery and return charges
Should you require a delivery to another country, please contact us at firstname.lastname@example.org.
Have you changed your mind? Does the size not fit well or is the colour not what you expected? You are welcome to return your Hanro products back to us within 14 days of receiving the delivery. Please find a detailed return instruction here.
You may cancel your contractual agreement within 14 days in text form (e.g. letter, fax, email) without giving any reason or also by returning the item if the item had been sent to you before the deadline. The time limit begins upon receipt of this information in text form, but not before your receipt of the goods as a customer or recipient. Exceptions include goods which were made to customer specifications or which were clearly tailored to the personal needs of the customer, or which were not supplied by us or were procured for the customer and did not come from our stock range. The timely dispatch of the cancellation or the item satisfies the right of cancellation. The cancellation must be sent to:
Huber Shop GmbH, Hauptstrasse 17, 6840 Götzis,
In the event of effective cancellation, the mutually received benefits shall be returned and any benefits already realised (e.g. interest) shall be released. As the customer, if you cannot return the received goods in whole or in part, or only in deteriorated condition, you must compensate us with a value replacement to this extent. In terms of the deterioration of an item, the value replacement should be paid only to the extent that the deterioration is due to the handling of the item which goes beyond the verification of properties and functionality (such as testing the goods and trying them out as is possible and customary within a retail outlet). In case of a cancellation, we are entitled to charge you freight, postage and handling fees. Obligations to reimburse payments must be fulfilled within 30 days. For you, the deadline begins with the dispatch of your statement of cancellation or the item, for us with its reception.
We ask that you use the available return label for the return and to send the item back to us in the original box. Neither the use of the return label, nor the return in the original box is a mandatory requirement for the effective exercise of your cancellation right.
Storage of the contractual text